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We’re Hiring! Account Director, Digital

At ruckus Digital we are small in size but mighty with amazing talent and clients! ruckus Digital offers a uniquely stimulating and rewarding entrepreneurial environment where you can help build and drive organizational transformation, all while seeking to challenge yourself, learn, and grow your career.

If you want to use your expertise to drive strategic business outcomes and results, then we want you at ruckus! We are looking for a motivated Account Director, Digital to join our team. The Digital Account Director will need to be a team player, have a creative vision, be passionate about social platforms/channels/formats and proud of the work and content delivered at each stage of the process: from concept to execution. The Digital Account Director will need to have endless ideas and positivity, be motivated to build new business relationships, ready to lead a mighty team and believe that there is a creative solution for every problem thrown their way.

Responsibilities:

  • Creative is key!  Working with and guiding creative, pave the way for progressive and audacious creative work to be bought by clients
  • Nurture a strong team environment by establishing a positive relationship with your direct reports’ day-to-day workflow and career development.
  • High Client interaction focused on long term strategy partnerships and program development.
  • Driving new business initiatives, leader of the pitch group for number of clients
  • Working with various teams, ensure smooth integration between multiple disciplines across APEX and ruckus
  • Serve as the primary or senior contact for clients
  • Develop and oversee account teams’ performance, ensuring quality work is done, efficient processes are in place, and client requests are handled in a timely fashion
  • Budget planning, forecasting and management
  • Manage client relationships, provide strategic counsel and ensure ongoing results
  • Learn all aspects of clients’ businesses to educate them on all inhouse services
  • Make recommendations in the final program report geared to future business opportunities
  • Keeping an eye on new trends, new technologies, new formats, updates on social channels and audience evolution to inspire and be inspired in your every-day creative work
  • Open to create, refine and improve departmental and organizational processes that will better serve the client and improve business results
  • Strong ability to set direction and deliver follow-through, ownership, attention to detail, prioritization skills with self-motivation are essential.
  •  Exhibits influencing skills with the ability to collaborate with cross-functional teams (consumer and corporate PR), adept at driving organizational change through partnership, while maintaining focus.
  • Lead a small team to oversee all Digital elements/programs within the ruckus group
  • Nurtures and sources a roster of creative service providers/vendors.
  • Lead and contribute to both big picture and tactical ideation

What do you need to succeed?

  • Bachelor’s degree required, preferably in design, advertising, English, journalism, or related field
  • 8+ years professional experience required in leading digital and creative projects and processes
  • Creative and project management experience on both the agency and client side, including processes, creating/managing appropriate service level agreements, and nurturing a roster of creative service providers/vendors.
  • Extensive experience managing agency and supplier/partner relationships
  • Rich, technical skills, including direct, hands-on experience managing technical communications and marketing components, such as: web design, content management systems, email marketing, graphic design, video production, virtual meetings, social media, process documentation.
  • Excellent oral and written communication skills; including content strategy/framework development, writing, editing, and proofreading skills.
  • Proven ability to work in a fast-paced environment with multiple projects and competing deadlines, exercising attention to detail and strong project management skills.
  • Strong interpersonal skills with the ability to manage differing viewpoints so the final product remains true to the objective
  • Experience in retail and/or financial services helpful, not mandatory
  • Working knowledge in industry-standard software and tools and experience in native insights and analytics across a variety of social platforms

We want to meet great people who are interested in working in an organization where culture matters, and curiosity is valued.  Send your resume to: info@ruckusdigital.ca

ACCOMMODATIONS:

ruckus welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation to participate in this recruitment, please contact info@ruckusdigital.ca

Continue Reading “We’re Hiring! Account Director, Digital”

We’re Hiring! Community and Content Manager

ruckus Digital is seeking a Community and Content Manager to join a vibrant and independent communications agency with amazing clients such as DoorDash, Roku, RE/MAX, New Balance, Ubisoft, and Walmart.

In this role, you will oversee all client social media brand pages, working closely with our Account Managers and Social Strategists, as well integrating with our sister agency APEX PR, to assist creating content, manage our social media channels, and helping to build online and offline communities to help shape our client’s brand identity. In this role you’ll use your extensive knowledge of social media, the latest trends, and creativity to elevate campaign and brand strategies for our clients. You’ll play a crucial role in the overall success of our agency and our client’s brands.

What you’ll do:

• Work with social strategists and client in the creation of original and dynamic content for several social platforms according to the strategies implemented for each brand within portfolio

• Develop copy for content calendars and assist in the production of content for channels (using Canva, Photoshop or Illustrator)

• Conduct social media monitoring on a daily basis, and proactively highlight opportunities for deeper engagement and interaction

• Collaborate on regular performance reporting, providing perspective on nuances of results

• Manage crisis situations quickly and effectively on different social platforms

• Organize and execute social media contests to boost audience interaction

• Manage translation requests for strategists

• Contribute insights to the development of content strategies based on audience insights and trends seen on client channels

• Ability to decipher information using data & measurement tools and contribute to monthly reporting alongside the social strategist

• Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes.

What we are looking for:

• 2-3 years of professional experience with community management/social media platforms – agency experience preferred, but not required.

• Experience and knowledge with Instagram, Tik Tok, Facebook, Instagram, Twitter, YouTube, etc.

• Graphic design or multimedia editing skills are an asset

• Remain on the pulse of social media trends, ecosystem changes, and best practices

• Ability to translate direction from internal leadership and external clients into social media deliverables.

• Experience with Canva, Photoshop, Brandwatch, Sprout Social, Meltwater, or equivalent social management platforms

• Copywriting experience

• Experience with Microsoft programs, Word, Excel, Powerpoint.

• Excellent communication skills

• Excellent time management skills, you know how to juggle multiple projects at once and you’re comfortable moving from one brand to the next

• Must have a university degree, or college diploma, in a relevant field such as marketing, business, public relations, communications, and/or have equivalent work experience

Location:

We have a hybrid work model, and this role will be required to be in the office 2-3 days a week at our office at Bloor and Church. You may need to also work onsite at events or a client’s location.

Compensation:

APEX/ruckus offers a competitive benefits package and this role has a salary range of $55,000-75,000 depending on level of experience. This is an opportunity to work with the best Digital and PR teams in the business. We offer learning, development and mentorship so that our team can grow and we can promote from within where possible.

APEX PR encourages applications from People of Colour, Indigenous peoples, people from LGBTQ2+ communities, persons with disabilities and individuals from other diverse communities.

To apply, please e-mail your cover letter and résumé to hr@apexpr.com. For more information on APEX Public Relations, visit www.apexpr.com.

We thank all applicants, but only those candidates selected for an interview will be contacted.

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#Paid – ruckus Digital Looking for Digital Intern Coordinator, Community Management & Copywriting

#PaidOpp

APEX Public Relations/ruckus Digital is seeking a Digital Intern Coordinator, Community Management & Copywriting to join a vibrant and independent communications agency. You will be responsible for helping us develop content for our amazing clients through engaging copy, exciting creative, and monitoring/managing brand social channels. The role will include calendar management/development (writing social post captions and selecting relevant post visuals), content scheduling and publishing, content monitoring/engagement (responding to inquiries and engaging within comments), and strategic social listening.

What you’ll do:

  • Bring content calendars to life in collaboration with the ruckus Digital Team.
  • Adopt brand language and tone of voice, and represent brands across all public-facing channels (including but not limited to, Facebook, Instagram, TikTok, LinkedIn, etc.).
  • Write compelling and on-strategy copy for always-on social channels.
  • Manage online communities across multiple accounts concurrently.
  • Schedule, monitor and respond to social media posts and the community, escalating issues to the appropriate stakeholders as needed.
  • Assist with report development to help guide how to adjust content to optimize for strong results.
  • Keep informed on social platform updates and changes and their applications and identify opportunities for our clients to jump on trending content.
  • Celebrate diversity of thought and have an open mindset.
  • Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes.

What we are looking for:

  • 1 year writing and community management experience; strong writing portfolio preferred.
  • Education in Journalism, Communications, or related field.
  • Experience drafting social posts, working with editorial and content calendars.
  • Agility and adaptability to pivot priorities—no two working days are the same.
  • Proficiency of social media listening and publishing tools such as Sprout Social.
  • Demonstrated curiosity and enthusiasm to learn and solve problems.
  • Demonstrated knowledge of cultural trends and brands on social.
  • Strong communication and problem-solving skills.
  • Strong attention to detail and accountability.

Innate desire to share knowledge to help others grow (peers, community).

Location:

We have a hybrid work model, and this role will be required to be in the office 4 days a week.  You may need to also work onsite at events or a client’s location.


Compensation: 

In addition to pay, APEX Public Relations/ruckus Digital also offers a cell phone/internet and travel allowance to our interns. This is an opportunity to work with the best Digital and PR teams in the business. We offer learning, development and mentorship so that our team can grow and we can promote from within where possible.

APEX Public Relations/ruckus Digital encourages applications from People of Colour, Indigenous peoples, people from LGBTQ2+ communities, persons with disabilities and individuals from other diverse communities.

To apply, please e-mail your cover letter and résumé to hr@apexpr.com. For more information on APEX Public Relations, visit www.apexpr.com.

We thank all applicants, but only those candidates selected for an interview will be contacted.

Continue Reading “#Paid – ruckus Digital Looking for Digital Intern Coordinator, Community Management & Copywriting”

Hiring: Senior Digital Media Strategist

Position Overview and Responsibilities

As a Senior Digital Media Strategist at ruckus Digital, you understand the nuances and complexities of digital marketing and communication. You’re equal parts strategist and opportunist. You’re able to take client goals and translate them into executable tactics that make sense in a social environment. You have a strong understanding of the nuances between major and emerging social platforms and how to identify the right fit for client campaigns. And you understand how social media fits into the broader communications mix and can make and execute on recommendations that tie into a larger marketing strategy.

But above all, you’re a team player, creative thinker, and passionate about all thing digital.

Responsibilities Include:

  • Work with account teams and clients to develop and execute digital strategies to best reach target audiences
  • Contribute towards paid strategy development and execution, including SEM, social media, programmatic, influencer, display, and native advertising
  • Work with internal teams to implement owned, earned and paid activations and ensure they stay on strategy (i.e. monthly content calendar creation, community management efforts, creative asset development)
  • Oversee the day-to-day management of strategic projects and deliverables
  • Ensure copy and creative assets match up to a client’s voice, tone and brand guidelines Proactively manage clients’ budgets and paid media spends
  • Identify reactive opportunities to capitalize on trending topics or content formats for clients
  • Ability to report on KPIs, while contributing meaningful insights based on data
  • Contribute towards the evolution of the agency’s roster of digital offering
  • Working with and mentoring junior staff

Key Qualifications:

  • 5 + years’ experience in social and digital media strategy
  • Experience working in a fast-paced agency environment
  • Experience detecting, communicating and mitigating potential negative or crisis situations
  • Comfortable multi-tasking and prioritizing, with the ability to deliver results under tight deadlines
  • Strong communication skills including writing, editing, proofreading, and presentation
  • Exceptional attention to detail
  • Project management skills, including the ability to create and adhere to timelines and schedules
  • Experience with Sprout Social, Canva or back-end of social platforms for campaign management is valued. 

Compensation 

ruckus Digital is committed to offering competitive pay for the role and experience that the candidate brings. This is an opportunity to work with the best digital team in the business. We offer learning, development and mentorship so that our team can grow, and we can promote from within where possible.

In addition to comprehensive health and dental benefits, APEX offers a wellness allowance, and a cell phone/internet allowance.  We also prioritized taking care of our team through transparency, staff events, continued learning and a company-wide bonus structure. 

APEX has a hybrid work model where we work 2 days in office (client dependent). We feel that this model promotes creativity, collaboration, especially with junior staff, and professional development while still giving employees the flexibility of remote work.


To apply, please e-mail your résumé to info@ruckusdigital.ca 

We thank all applicants, but only those selected for an interview will be contacted.

ruckus Digital is dedicated to employment equity and welcomes diversity in the workplace.  We recognize that the best candidate may not meet all of the criteria listed above. We encourage all those interested and with relevant experience to apply even if they don’t match the job posting perfectly. We welcome diverse, out-of-the-box thinking, and we strive to provide an environment for learning, growth and innovation.

If you require any accommodation during the recruitment process, please reach out to hr@apexpr.com.

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JoinourTeam

Senior Director, Digital & Content

ruckus is an in-house digital agency at APEX PR – one of the Globe & Mail’s Top 400 Fastest Growing Companies. ruckus has strong entrepreneurial roots, big agency expertise and a nimble boutique culture with lots of hustle.  We work with some of the most challenging brands and have produced award-winning work with many of them.  We’re faced with new challenges every day and because we’re independently owned, we don’t have corporate overlords to placate. So, if you like being your own boss and not having “New York” breathing down your neck, this might be the place for you.

ruckus Digital is seeking a Senior Director, Digital & Content to join our fabulous team.

You love your clients, building relationships and winning new mandates. You have significant experience with digital content planning having also touched social networks (including paid), email marketing, search/display, inter-agency planning, strategy development, mobile, video execution and website builds. You’re organized and you routinely adapt to new conditions, assignments and deadlines. You have a strong point of view, enjoy working collaboratively with the creative team, concepting the best ideas, and delivering top-notch execution. You can roll up your sleeves, function collaboratively in a fast-paced environment and constantly test, optimize and elevate the work created.

What you’ll do

(Analytic, Strategic and Planning Abilities)

  • Identify and support the organic development of incremental business within existing client portfolios
  • Proactively look to build the practice with new client acquisitions
  • Continuously explore, internalize and share with the team creative ideas, best-practices, learnings and opportunities
  • Develop tailored processes to address business challenges based on the client, opportunity, and desired outcome
  • Display marketing curiosity and willingness to push your own thinking and the agency’s work in new directions

(Client Relationship Management)

  • Demonstrate confidence and industry expertise as the day-to-day voice of the agency
  • Act as our clients’ strategic partner and expert in digital marketing, customer journey-based marketing and marketing personalization
  • Showcase thought leadership by delivering insight and POVs beyond the brief
  • Challenge the status quo for the best results for the agency and the client
  • Acquire in-depth knowledge of, and be conversant in clients’ businesses – their key issues, competitive situation and industry trends

 (Staff and Project Leadership)

  • Lead internal meetings to identify the right resources to solve the client challenge
  • Work collaboratively with project teams and provide valuable feedback (as the voice of the client) at each stage of the project
  • Oversee the development of all client presentations
  • Working with project management, have accountability over program budgets and profitability

What you have

  • A minimum of 8+ years of Digital/PR/Marketing experience (Ideally in a client service role in a digital agency environment, as well as account and people management experience)
  • Self-motivated with quantifiable success in new business development and/or retaining and growing client portfolios
  • Strong understanding of digital marketing and business principles
  • Proven success leading team-based projects
  • Strong understanding of the current media landscape (especially digital and social) and understand how to apply that understanding to holistic and integrated solutions for brands
  • Exceptional planning and organizational skills: time-management, working to critical paths, budgeting, delegating, facilitating meetings, multi-tasking, attention to detail, follow up, etc.
  • Love building relationships and getting to know your clients!

We want to meet great people who are interested in working in a growing privately-owned agency where culture matters, and curiosity is valued.  Send your resume to: info@ruckusdigital.ca

ACCOMMODATIONS
ruckus welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation to participate in this recruitment, please contact info@ruckusdigital.ca

Continue Reading “Senior Director, Digital & Content”