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Account Director, Digital

At ruckus Digital we are small, but mighty with amazing talent and clients! Ruckus Digital is one
of Canada’s fastest growing digital agencies with clients such as Levis, Husqvarna, Door Dash,
Roku and Walmart to name a few – due in large part to our team’s track record for creating
exciting, disruptive, and results focused market-leading work. We specialize in Social Media,
Digital, Media Buying, Video development, Content Creation and issues and social reputation
Our “agency within an agency” structure with our parent firm APEX PR allows every member of
our team the complete flexibility to work collaboratively and cross-train between each of our
core disciplines. Ruckus has been named IABC/Toronto Boutique Agency of the year and
CPRS Best in Show Award winner. APEX/ruckus was named one of the Globe & Mail’s 300
fastest growing independent companies in 2019.
These achievements are a strong reinforcement of the work we do for our clients, but it is our
unwavering commitment to our team – the people who create our award-winning content and ae
on the front lines with clients – that has positioned ruckus as one of the most interesting places
to work.
Are you the kind of entrepreneurial, creative, dynamic and just generally awesome person we’re
looking for? If so, it’s time to MAKE A RUCKUS!

Position Responsibilities

• Very strong client communications and account management
• New business experience is a must
• Proficient in social media and digital space
• Experience with social and digital advertising (strategy development is a must; executional
experience is an asset)
• Developing and implementing strategic social media & digital plans to grow client online
presence and impact that map back to program KPIs and business goals
• Leading strategies around customer service-related issues to enhance Brand community
• Building social advertising strategies to support client campaigns; able to place and track ads
across social media platforms (Facebook, Twitter, Google AdWords for video)
• Understanding of how to improve Brand search ranking, and extending the reach of client
content in a meaningful way
• Participating in forecasting and managing budgets for a specific set of client accounts;
focused on organic growth of existing client base
• Proficiency in insight gathering and analytics; ability to implement an effective reporting
strategy on the metrics that matter to measure content performance and make timely
suggestions on how to optimize
• Strong social writing; ability to write effective and thumb-stopping social content
• Leading the strategic direction of visual brand content based on client objectives (including
video and short format content) • Ongoing tracking and implementation of industry & brand
best practices
• Coaching, developing and mentoring junior team members
• Ability to foster strong relationships with Integrated Agency Team partners

What do you need to succeed?
• 8+ years professional experience required in leading digital and creative projects and
• Genuine curiosity about how technology and innovation affects how we communicate and
evolves social behaviors
• Bachelor’s & post-graduate degree in Communications, Advertising, Media Studies or a related
• Passionately committed to collaboration
• Excellent cross-functional leadership, presentation and communication skills; dynamic team
• Shows strong initiative as an entrepreneurial thinker taking independent actions and calculated
• Superior time management and organizational abilities
• Strong proficiency in social platforms (TikTok, Instagram, Facebook, Twitter, YouTube, Pinterest,
Snapchat, etc) and effective measurement frameworks for social programs
• Experience in running social advertising campaigns
• Experience leading complex and highly strategic digital engagements
• Strong interpersonal abilities to effectively manage all internal and external relationships,
vendors and agency partners
• Ability to be flexible in a changing work environment and work well under pressure
• Skilled at analyzing data, deriving insights and building creative output to meet client objectives
• Refined understanding of community management
• Proven ability to work in a fast-paced environment with multiple projects and competing
deadlines, exercising attention to detail and strong project management skills.
• Strong interpersonal skills with the ability to manage differing viewpoints so the final product
remains true to the objective
• Experience in retail and/or financial services helpful, not mandatory
We want to meet great people who are interested in working in an organization where
culture matters, and curiosity is valued. Send your resume to: info@ruckusdigital.ca

ruckus welcomes and encourages applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the
selection process. If you require accommodation to participate in this recruitment, please
contact info@ruckusdigital.ca